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Changing the license owner

People in companies come and go and the roles can often change. If you've just been assigned to take over your annual Slido license, work with the current owner to transfer it to you.
 

In this article:

 

Assign the new owner from within your Slido team

  1. Go to your Team
  2. Find the person in your Team who will be the new owner
  3. Click the three dots and select Edit
  4. Pick Owner
  5. Remove the previous owner


🚀Quick Tip: Invite a user
Cannot find the new owner listed in your team? Invite them as a new user and ask them to accept the invitation. If you need that free slot to invite your new owner, message us to support@slido.com. We'll add it there for you!


🚀Quick Tip: Remove the old owner
If needed, don't forget to update the previous owner's role or remove the access completely. 

 

Transfer the license to a new person

If you don't have any additional users in your license, just send us an email to support@slido.com and we'll take it from there: 

  1. Request the change of owner from the email address associated with your Slido account
  2. Ask the new owner to sign up to Slido if the don't have the account yet. 
     

💡Quick tip: Transferring the license if the owner has left the company

If you’re taking over a person who's no longer at your company, follow one of these steps:

  • If you still have access to their inbox, use the owner's email to reset password for Slido account or request a transfer of the ownership at support@slido.com.
     
  • If you no longer have access to their inbox, ask your team to transfer incoming emails from the original email to yours and then reset the Slido password.
     
  • If none of the above options is feasible, please put us in touch at support@slido.com with a person from your company who could verify that the original owner is no longer there and that you are eligible to own the data from the past events. We will then transfer the license on our end.

 

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